Find answers to common questions about authentication, pricing, and our service.
Getting Started
How do I submit an item for authentication?
What items can I authenticate?
Pricing & Tiers
What's the difference between Basic and Premium tiers?
Are there discounts for multiple items?
Authentication Process
How long does authentication take?
What do you examine during authentication?
Certificates
How can I use the Premium certificate?
Can I download my certificate as a PDF?
Results
What if my item is fake?
Can I appeal an authentication verdict?
About Us
Are you affiliated with Chrome?
Our support team is here to help. Use the chat widget in the bottom right corner to reach out.